If you're encountering freeze, crash, or other performance issues, please try the solutions below:

        1. Restart your device

        2. Reset the game: Force close the app and reopen

        3. Close any other apps you’re not using

        4. Update the app: Check the App Store/Play Store for the latest update.

        5. Update device software: Ensure that your device has the latest OS version.

If the freeze/crash still happens, please contact our in-app support and share with us step-by-step how you encounter the freeze/crash.

Our team will check the issue and get back to you ASAP.